The Positive Coach Approach: Call Center Coaching for High Performance
The Positive Coach Approach: Call Center Coaching for High Performance

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The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It’s a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates:   - Stress on coaches and agents   - The need for constructive criticism The Positive Coach Approach is:   - A proven way to get more and better results   - A kinder approach to performance improvement    

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  • Released: February 6, 2007
  • Author: Judy McKee
  • Rating: 4,3
  • Publisher: AuthorHouse (February 6, 2007)
  • Total Page: 147 pages
  • File Size: 1183 KB
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